Privacy Policy

Talk Space Counselling Services Ltd (“Talk Space”, “we”, “us”) is a Nigerian mental-health provider registered in Lagos. This policy explains how we handle your personal and health information under the Nigeria Data Protection Act 2023 (NDPA).

We collect the details you share when booking or attending a session (name, contact details, brief clinical notes), technical information from our website (device, IP, cookies for essential functionality), and payment references from our payment processor. We do not collect payment card numbers directly.

We use your information to deliver the counselling you have asked for, to schedule and bill sessions, to keep clinical records as required by professional standards, and to respond when you contact us. Aggregated, de-identified data may be used to improve our services.

Sessions are private and protected by professional ethics. We only share information with your explicit consent, or where required by law, for example, a real and imminent risk to life, or a valid court order. Where possible, we tell you first.

We use encrypted video, encrypted storage and role-based access. Clinical notes are accessible only to your therapist and, where needed for care, a named clinical supervisor. Staff are trained on data protection annually.

You can ask us for a copy of the personal data we hold about you, correct anything inaccurate, or ask us to delete data we no longer need to keep. Email privacy@talkspace.ng and we will respond within 30 days.

Questions about this policy? Email privacy@talkspace.ng or write to the Data Protection Officer, Talk Space Counselling Services, Plot A153, T-Pumpy Estate, Off Mopol Baracks, Abuja, FCT.